February 19, 2024
Fantastic to see and hear of the teams working together to deliver their ultimate performances.
What do the Beacon Hospital and St Luke’s Care Home attribute their success to - their team spirit, enjoyment and unity plus a robust support infrastructure working for the common goal – Their Platinum Award
"Many congratulations to all involved.”
January 15, 2024
Looking back at 2023 and we suspect forwards into 2024 and beyond, the most frequently asked question of us is about the highlights. There are of course many such as how the teams celebrate their various achievements, seeing the housekeeping and catering teams being embraced by their whole work community and growth of the individual and team ‘swagger’.All are fantastic to hear about and experience in their own rights.
However, we do all agree that it is quite similarly seeing the progression of the service.As the saying goes, ‘everyone is a winner’ from recognition for those housekeeping and catering teams delivering the service, their work place colleagues for their contributions to the delivery of the full service expectations and reinforcement of the premise’s reputation for quality.
As we move into 2024, we all will continue to seek out progression i.e. the act of progressing; forward or onward movement: a passing successively from one member of a series to the next; succession; sequence.
Remember it also keeps the CAP team smiling – Looking forward to a great 2024 with all of the members – you are brilliant with your ambition, competitiveness and determination to do the very best for all.
January 14, 2024
We value the feedback from our members.It provides a focus for us at the CAP Award Programme in ensuring we provide the best and most appropriate support to those engaged with us.
It also gets us an insight into one of the most important aspects – recognising and celebrating with the Housekeeping team.
Spire Hull & East Riding Hospital wrote to ‘Tuesday 21st November, we have a housekeeping meeting/ GOLD CAP Award Celebration’ and they did!!
November 16, 2023
With both the Housekeeping and Catering teams achieving their second Gold Awards in Programme consecutive years, a special lunch was the order of the day.
Fantastic to see the two teams together and the experience they shared excitement and a sense of unity.
October 20, 2023
We are delighted to welcome not one, not two but three new members to the CAP Award Programme for Housekeeping and Catering.
As each and every CAP member pursues their ambition to deliver exceptional service to their clients, it is always exciting to welcome new members with the same desire, drive and commitment for the progression of their housekeeping and catering services.
Congratulations to Trinity Care, Silver Steam Healthcare and UPMC on becoming the latest members of an exception group.
September 29, 2023
With the assessment visit window open, the walk to the CAP member’s premises is always one of great expectation, joy and excitement for the CAP assessor.
The hospital is expecting us within their three-month window, the Housekeeping team are ready to show off their achievements, the ‘Housekeeping lead’s want to demonstrate the service progression within their Programme year and assessor is excited to see it all.
Great day ahead – Look out for the up-dates.
September 1, 2023
The CAP Awards Platinum is the highest level of accreditation that builds on the criteria for the CAP Gold standing. To qualify for CAP Platinum eligibility, an organisation must have achieved three successive CAP Gold Awards in the assessed discipline: housekeeping or catering in three successive years
Triple CAP Golds are still very rare. Make no mistake, our Gold awards are not handed out glibly. Neither are the Silver or Bronze awards for that matter. Triple Golds point to the continued success of an organisation that pursues the Continuous Advancement Programme. The Platinum level gives those high performers something new to aspire to.
A Platinum assessment is a rigorous process. Some would say ruthless. Before we look at that in detail, we want to point out that the CAP programme is not really about a podium position with a bronze, silver or gold award – even though those certificates are coveted by the housekeeping or catering staff. No, CAP is a longer game. Continual advancement cannot happen in one year. It takes successive assessments to measure and conclude that advancement has been achieved. And that’s where the Platinum comes in for teams who consistently advance and achieve CAP Gold.
When an organisation achieves its third CAP Gold in successive years, it will qualify for a Platinum assessment the next year. Teams and managers need to be careful what they wish for. CAP Platinum is a whole new level. Having landed three years of CAP Golds, they will be familiar with much of the CAP assessment process. However, the criteria are far more stringent.
Like the Gold, our assessment visit will be unannounced. Unlike the 90-day window of the Gold assessment, the Platinum visit can occur at any time in the 12-month period, without notice, and without the courtesy we extend to CAP Gold participants who can instruct us if key team members are away or off-site. We don’t take that into consideration for Platinum. The housekeeping or catering team, irrespective of holidays or other reasons for staff shortage, needs to be capable of performing to the highest standards at all times. No excuses!
In addition, the overall score from our inspection needs to be above 95%, with scores for each individual category of at least 76%.
For Housekeeping, the qualitative, hands-on inspection part of the assessment must return a score of 90%, again with no specific area registering lower than 76%.
In Catering, the qualitative part of the process relates to the ‘customer’meal experience such that at two of the three servings (breakfast, lunch and supper) must be sampled with every element delivering a score above 68%. The aim is simply to demonstrate the consistency of the service quality to the diner across a longer time period.
Should an organisation fall short in any area of the assessment, they will not achieve the CAP Platinum but would still be able to secure a further CAP Gold award.
Some schools and healthcare organisations have been CAP Awards participants for many years, and virtually all demonstrate advancement year on year thanks to our 12-month action plans. On that basis, while triple Golds are rare, we don’t expect them to remain so. We look forward to assessing at CAP Platinum level more frequently.
August 18, 2023
Well done to Julie and the Team.
Great team effort to keep the standards going through the refurbishment
August 4, 2023
CET have embraced the importance of cleanliness within their Schools and its importance to the pupil's well-being.
Congratulations to Lynn Grove and the others with CET at the demonstration of their standards of cleanliness, drive and commitment”
July 18, 2023
A Remarkable Achievement by the Housekeeping Team at Spire Norwich Hospital.
Witnessing the exceptional teamwork during our visit earlier this year was truly delightful. We are grateful for the opportunity to acknowledge and celebrate the success of the Housekeeping department. Congratulations to the entire team on their well-deserved Gold CAP Award.
Your accomplishment is truly commendable.