What are the CAP Award tiers and how can we reach them?
There are four tiers Bronze, Silver, Gold and Platinum.
Awarded in recognition of the service delivery operating above the bar line of basic “Best Practice.”
The Silver Award as assessed during the announced visit is awarded for service delivery that exceeds the ‘Best practice’ and regulatory criteria. It rewards the department for excellence and ‘going that extra mile’ including service quality, administration, financials and ‘value for money’.
The Gold Award can only be achieved via an unannounced visit. This award rewards the consistent delivery of a high standard of service with excellent supporting operational practices.
This is the most prestigious of the 4 tiers.
The Platinum Award is built on the criteria for the CAP Gold standing. To qualify for CAP Platinum eligibility, an organisation must have achieved their CAP Gold Awards in three successive years for the assessed discipline: housekeeping or catering. The overall criteria are more demanding with the scoring expectations being above 95% on the overall assessment score.The aim is simply to demonstrate the consistency of the service quality to patients and staff across a longer period of time.