What is CAP Awards?

The CAP Award (Continuous Advancement Programme) is an international tier program which promotes and awards excellence. Not only does CAP Awards steer your services to impeccable high standards in your industry such as Catering, House keeping (cleaning) or Education (School) but it brings teams closer than ever before.

With clear targets and objectives set annually to meet legal and regularity guidelines it becomes easy to measure and recognise the development of your team and business. Never has there been a greater opportunity to elevate your quality of service while reducing costs.

Choose the relevant sector to your business you would like to elevate

Education

Healthcare

Housekeeping

Catering

Happy

What to expect from CAP?

With clear targets and objectives set annually to meet legal and regularity guidelines it becomes easy to measure and recognise the development of your team and business.

Never has there been a greater opportunity to elevate your quality of service while reducing costs.

You may think this all sounds too good to be true. We invite you to have a look at what some of our clients have to say.

How does CAP Awards programme work for myself and my team?

The CAP Award (Continuous Advancement Programme) firstly highlights you and your teams strengths and weaknesses. This sets clear targets immediately unlocking you and your teams potential to grow closer together and refine your output.

After establishing what you and your team like to achieve and what is most important for you. We help pick which tier best suits you.

What are the CAP Award tiers and how can I reach them?

There are four tiers Bronze, Silver, Gold and Platinum.

  • Bronze

Awarded as a result of good operating standards being delivered as observed and measured during the announced visit. Bronze means that the service is operating above the basic “Best Practice” standards for the specific discipline.

  • Silver

The Silver Award as assessed during the announced visit is awarded for service delivery that exceeds the ‘Best practice’ and regulatory criteria. It rewards the department for excellence and ‘going that extra mil’ including service quality, administration, financials and ‘value for money’.

  • Gold

The Gold Award can only be achieved via an unannounced visit. This award rewards the consistent delivery of a high standard of service with excellent supporting operational practices.

  • Platinum

This is the most prestigious of the 4 tiers.

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Who may apply for the CAP Awards program?

  • House Keeping
  • Education
  • Healthcare
  • Catering

Where do I start?

Housekeeping and cleaning? Catering? Or both? You decide which areas of your business that you wish to focus upon and we’ll appoint one of our experts in that discipline. Our assessor will visit and spend a full day at your premises. CAP Awards assessors work through a rigorous checklist of tasks, verifying the actual service delivery and measuring the standards of performance. They delve deep into your operational practicalities, scrutinise the detail, and benchmark your key performance indicators against industry norms.

A full analysis follows, after which you will receive a membership pack which includes:

  • A CAP Award for those who reach the Gold, Silver, or Bronze milestones
  • A comprehensive report detailing an action plan for improvement
  • Marketing and social media support
  • Access to 12 months' office-based support with up-dates, useful ‘tools of the trade’, benchmarks and practical operationally based advice for the award holder to implement
  • Inclusion in the CAP Awards 'Core Skill Awareness programme, including its fortnightly distribution of useful reminders on the day-to-day tasks completed within the departments

The investment to join this pioneering industry-leading service starts from £2,550+ VAT for the 12-month development programme. It will change your organisation for the better, and the people and teams within it. As a participant in the CAP Awards programme, we will get you to where you want to be.

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