Looking back at 2023 and we suspect forwards into 2024 and beyond, the most frequently asked question of us is about the highlights. There are of course many such as how the teams celebrate their various achievements, seeing the housekeeping and catering teams being embraced by their whole work community, and the growth of the individual and team ‘swagger’.All are fantastic to hear about and experience in their own rights.

However, we do all agree that it is quite similar to seeing the progression of the service. As the saying goes, ‘everyone is a winner’ from recognition for those housekeeping and catering teams delivering the service, their workplace colleagues for their contributions to the delivery of the full-service expectations, and reinforcement of the premise’s reputation for quality.

As we move into 2024, we all will continue to seek out progression i.e. the act of progressing; forward or onward movement: a passing successively from one member of a series to the next; succession; sequence.

Remember it also keeps the CAP team smiling – Looking forward to a great 2024 with all of the members – you are brilliant with your ambition, competitiveness, and determination to do the very best for all.